Tuesday Tips #07: Get Feedback and Provide New Features

Tuesday Tips #7

As you start to receive feedback or requests through your digital platforms, you’ll begin to hear the same comments or similar questions from multiple visitors. ⁣

In response to these #feedbackloops, consider implementing new features that match your users’ needs.⁣

Examples of inexpensive new features include a FAQs section, a daily photo or quote, and automatic sign-up systems. ⁣More examples:

  • Your “Frequently-Asked Questions” section gives a confused visitor a good place to start. ⁣
  • A quote or photo personalizes your business.⁣
  • An estimate calculator gives visitors an opportunity to make rough estimates online. ⁣
  • Automatic membership and login sections give your users immediate access to the parts of your platform they require.⁣
  • Additional features that may be helpful include forums or bulletin boards with questions and answers from other community members, automatic payment systems to direct users to an electronic download, or a “forms” page with required PDFs.⁣ ⁣

As your business grows, you will automate even more basic procedures so the “flow” your web visitors experience approximates the intake procedure an on-site client receives.⁣

Checklist for business processes online:⁣

✅ Which paper forms may you convert to web- based forms?⁣

✅ Which functions do your customers constantly ask for?⁣

✅ May parts of your customer service be automated on the web?⁣

✅ Do you offer online payments?⁣

✅ Can a customer change an address online, or do holds or cancellations online?⁣

✅ Forgotten passwords may be resent?⁣

✅ Forms may be downloaded in PDF format?⁣

✅ Registrations or applications available online?⁣

We're supporting female founders around the country, in all 50 states and the District of Columbia. For women who are interested in starting, growing, or scaling your business, join us at the 🚀 FemaleFounders.network - ⁣

Together we'll increase the numbers of women-owned companies and brands that are innovating products and services. Let's work on this together.⁣

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